Cookies Policy

About cookies

Cookies are small text files that a website can place on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise your browser or device and remember certain information. Cookies can help a website work properly, remember your preferences and provide information about how visitors use its pages.

Newlucky Casino may also use technologies that work in a similar way to cookies. These may include pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the word cookies to refer to cookies and similar technologies unless we state otherwise.

Some cookies are placed directly by Newlucky Casino, while others may be placed by service providers that support website functions, analytics, security, communications or advertising. The use of these technologies may depend on the pages you visit, the features you use, your device and your cookie choices.

Cookies do not usually contain information that directly identifies you, such as your name or full account details. However, information collected through cookies may sometimes be linked with information held in your account or associated with your device. Where this occurs, we handle the information in accordance with our Privacy Policy and applicable privacy requirements.

Cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support account sign-in, session management, navigation, security, fraud prevention, load balancing and the operation of secure areas. They can also help us remember choices that are necessary for a requested service. Without these cookies, some parts of the website may not function correctly.

Necessary cookies may be used to help protect the website and its users from suspicious activity, unauthorised access and misuse. They may also help identify technical problems and maintain the stability of the website. Because these cookies support essential services, disabling them may prevent you from using some features.

Functionality and preference cookies

These cookies remember choices you make, such as language, region, display settings or other preferences. They can make your next visit more convenient and help the website provide features in a way that better matches your device or preferences. If these cookies are disabled, you may need to set your preferences again during future visits.

Performance and analytics cookies

Analytics cookies help us understand how visitors use the website. They may provide information about pages viewed, links selected, time spent on a page, general navigation patterns, technical errors and the type of device or browser used. This information is generally used in aggregated or statistical form to improve website design, performance, content and usability.

Analytics information may help Newlucky Casino identify pages that are difficult to use, understand which services are most relevant to visitors and test improvements. Analytics cookies are not intended to record the content of private communications or to replace account security controls.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertising, understand how visitors respond to promotional content and present information that is more relevant to their interests. These cookies may be placed by Newlucky Casino or by advertising and marketing service providers acting on its behalf.

Marketing cookies may collect information about browsing activity across pages or websites. They should not be used to override account restrictions, responsible gambling settings, legal requirements or other controls that apply to the use of gambling services.

How cookies are used

Newlucky Casino may use cookies for several purposes connected with operating and improving the website. The purposes may include:

• Keeping the website available, secure and technically reliable.
• Supporting account access, session continuity and requested website functions.
• Remembering settings and preferences that you choose.
• Detecting unusual activity, attempted misuse, fraud or other security concerns.
• Understanding website traffic, performance and visitor behaviour in an aggregated way.
• Measuring the effectiveness of communications, promotions and website content.
• Improving navigation, functionality, accessibility and the overall user experience.
• Helping us maintain records of cookie choices and other settings where appropriate.
• Supporting compliance with legal, regulatory, security and operational requirements.

A cookie may be a session cookie or a persistent cookie. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. The time a cookie remains may vary according to its purpose, the service provider and your device settings.

The information collected through cookies may be combined with technical information, account information or other information collected in accordance with our Privacy Policy. We use suitable safeguards intended to protect information from unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

Newlucky Casino may update the cookies used on the website as services, technology, security needs or legal requirements change. A cookie notice, preference tool or similar message may be displayed when you first visit the website or when significant changes are made.

Your cookie choices

Where a cookie preference tool is available, you can use it to review or change the categories of cookies you accept. Your choices may apply only to the browser or device used to make them. If you use more than one browser or device, you may need to set your preferences separately on each one.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites or block all cookies. Browser help pages usually explain how to change these settings.

If you block or delete cookies, the website may not work as intended. You may be signed out of your account, lose saved preferences, need to repeat certain steps or be unable to access some features. Blocking analytics or advertising cookies should not normally prevent access to essential website functions, but the result may vary depending on your browser and device.

Some third-party services may provide their own tools for managing cookies or interest-based advertising. Newlucky Casino does not control every setting offered by an external provider. You should review the relevant provider's information if you want to understand or manage its technologies.

You may also be able to restrict certain device permissions, such as storage, notifications or tracking permissions, through your operating system settings. These controls are separate from browser cookie settings and may affect how the website or related services operate.

Cookies and account information

Cookies are one part of the information used to operate the website. They do not change your responsibility to keep account credentials confidential or to use the website lawfully. If you share a device with another person, you should sign out of your account and consider clearing cookies or using separate browser profiles.

Third parties, updates and questions

Newlucky Casino may use service providers to host, secure, analyse, maintain or support parts of the website. These providers may process information obtained through cookies for the purposes for which they are engaged. Third parties may also use their own cookies or similar technologies, subject to their own privacy information and applicable requirements.

Third-party cookies may be used on pages that include embedded content, payment-related features, security tools, analytics services or other external functionality. The availability and use of these cookies may change over time. We recommend checking this policy and any relevant third-party information before using a related feature.

This policy may be amended from time to time to reflect changes to the website, the technologies we use, our practices or applicable law. The updated version will be published on this page, together with an updated effective date where appropriate. Your continued use of the website after an update may indicate that you have reviewed the revised policy, subject to any consent requirements that apply.

If you have a question about this Cookies Policy or wish to make a privacy-related request, please use the contact or support details made available on the Newlucky Casino website. We may need to verify your identity before responding to a request involving personal information.

This policy is intended to provide general information about cookies used in connection with the website. It does not limit any rights you may have under applicable Australian privacy or consumer protection laws, and it does not replace the terms that apply to your account or use of gambling services.